Terms of service
The plain-English rules for working with us.
Quotes
A texted quote is exact for the glass variant identified from your VIN and photos, and holds for 14 days. If the car turns out to carry different glass than described (it happens), we re-quote before work begins — you can decline at no charge.
Scheduling & cancellation
Cancel or move any appointment free with 24 hours' notice — a text is fine. Mobile no-shows where we can't reach you at the window may carry a trip fee on rebooking. Weather rescheduling (our call, for cure-quality reasons) never costs you anything.
Safe drive-away time
The stated time on your invoice is the minimum before the vehicle should be driven, based on the adhesive used and the day's conditions. Driving earlier is at your own risk and outside the warranty.
Warranty
Lifetime workmanship warranty for as long as you own the vehicle: perimeter water leaks, wind whistle, molding fitment, and stress cracks originating from the installation. Glass defects are covered by the manufacturer. New road damage isn't workmanship — but a chip we repaired that later spreads earns the repair price off a replacement here. Details on the About page.
Payment
Insurance jobs: we bill your carrier directly; you owe only the deductible confirmed on the claim call. Cash jobs: payment on completion — card, cash, or check. Returned checks and chargebacks on completed, warranted work will be pursued.
Liability
We're responsible for our work — that's the warranty. We're not responsible for pre-existing rust, prior improper installations we're asked to work over (documented before we start), or aftermarket accessories attached to the old glass unless we agreed to transfer them.
Effective January 2026 · Sample terms for this demo template — have your own counsel review before relying on them.